madimage

Connect with us

Hi, what are you looking for?

Business

Nigeria leads Ghana in mobile banking App users – KPMG survey

Nigeria leads Ghana in mobile banking App users – KPMG survey

According to the 2023 West Africa Banking Industry Customer Experience Survey by KPMG, the payment system in Africa is advancing, with Nigeria leading the mobile banking app chart at 70%and Ghana following closely at 53%.

The research by KPMG explores value-seeking behaviors across customer segments and highlights the unique characteristics of each market. In Nigeria, 70% of customers use their mobile banking app at least once a week, while 63% visit agency banking locations for their transactions.

Nigeria leads Ghana in mobile banking App users – KPMG survey

In Ghana, 53% of customers use their mobile banking app weekly, along with 66% using mobile money. The Nigerian banking industry saw marginal increases in customer experience ratings, with retail banking experiences showing the highest improvement in five years.

On the other hand, Ghana witnessed a four-percentage-point improvement in overall customer experience performance in the retail segment. The digital trends in West Africa reveal a significant surge in mobile connectivity, exceeding 100% in both Ghana and Nigeria, greatly impacting the payments sector. This evolving digital landscape is transforming the financial ecosystems of these countries.

There is a good reason why you should support the African Editors. Not everyone can afford to pay for news right now. That is why we keep our journalism open for everyone to read, including in Ghana. If this is you, please continue to read for free. But if you are able to, then there are three good reasons to support us today.

1. Our quality, journalism is a scrutinising force at a time when the rich and powerful are getting away with more and more.

2. We are independent and have no billionaire owner pulling the strings, so your money directly powers our reporting.

3. It doesn’t cost much, and takes less time than it took to read this message.

Help power the African Editors' journalism for the years to come, whether with a small sum or a larger one. If you can, please support us on a monthly basis from just 1 Ghana Cedi through mobile money number: 0599896099/ +23359989609 and you can be rest assured that you’re making a big impact every single month in support of open, independent journalism. Thank you.

Click to comment

Leave a Reply

You May Also Like

Video

Kagame Tells Europe that Africa Doesn’t Need Adult Supervision but Fair Trade.    There is a good reason why you should support the African...

Video

At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos.

News

Daasebre Oti Boateng introduces Root-Based Model to Akufo-Addo, Bawumia, commends them for 2021 Census & Covid-19 fight Omanhene of New Juaben, Chancellor of All...

Health

Neglected tropical diseases rising in E/R- GHS Eastern Regional Health Directorate says there is disturbing increase in cases of neglected tropical Diseases in the...

Copyright © 2023, Africaneditors.com Ltd was developed by Wordswar Technology & Investment, Inc. Contact us on +233246187160

%d bloggers like this: